Short Pump Heating & Air Categories: General Contractor
I've had (2) recent experiences with Short Pump for malfunctioning furnace systems. Both were excellent experiences. I received prompt after-hours return calls, very efficient scheduling, and the same tech both times (Kyle). He helped me understand what was going wrong, how to prevent, and provided some additional education on how the systems operate in the first place. Truly a great company and Kyle is a great tech.
These guys are awesome, would highly recommend. My heat went out on the coldest night of the year. I called them and they came out and found that the switch that turns the boiler on and off was barely moved so it wasn’t getting power. I didn’t even notice it( I think my wife hit it by accident while cleaning). Anyway they come by, find the problem in minutes and fixed it. The best part there was no service charge. Thank you so much!
What a great experience. We've been dealing with HVAC issues for a while now and we finally decided to replace our system. The folks at Short Pump Heating & Air came out the same day I called to give me a quote. Not only was the price great (most affordable I've found in Richmond) but the installation went off without a hitch. I was honestly shocked when the installation mechanics told me they were done. In and out, it was no more than 4hrs for a complete changeover with a new return duct. If you're looking for an HVAC company to work with look no further.
Amazing customer service! Jessica and Josh were professional and knowledgeable as well as very kind. Josh came out and fixed the problem within an hour of me first calling. I'm really impressed by this company!
Excellent company from the owners to the technicians! Complete knowledgable of the the products and installation. Totally professional and always on time. Truly seem to have the customers best interests. I have used their services for the last 8 years and will not look at another HVAC company.