Karen Radley Acura
This place is great! I came in for new brakes and an oil change and the service was impeccable. I had been having so many issues with my car for a while and decided to take it here to get it fixed because a friend recommended it to me and it was the best decision I ever made. My tech, Keith, was fast and efficient. I came in at 1:30 PM and was out by like 5 PM. Jose C was great at making sure everything went well and went above and beyond to give great customer service! The last time I got an oil change at a different dealership not only did I wait two hours before they even took my car in but when they returned it, they gave me the wrong car! I will never change back!
Anne de Dios
They are an “out-of-sight, out-of-mind” service center. Beware if you are sent to the waiting room. They will leave you there to rot. Just dropped off my car for a multi-day warranty service, with the assurance a loaner car would be ready. As per usual, I was forgotten in the waiting room for an hour. When I returned to the service department, excuses were handed out left-to-right: the loaner person has been really busy with a customer (for an hour?!?!), the other guy had access to keys the entire time, blah, blah, blah. Reminds me of the nearly full day we waited and waited and waited to just complete the purchasing paperwork. It was misery and a heap of hot-air excuses too. Then getting the second key.....several months of stories. We didn’t get the key until we reached out to Acura corporate for help. Karen Radley Acura could benefit from hiring full-time expediter. ....and perhaps putting some cars in its showroom or setting up an auxiliary showroom while under renovation. We have two Acuras and like the cars. We are purchasing a new car this week. It will not be an Acura from Karen Radley. Service is important. Acura does not provide service. They provide hemming, hawing and all this typical annoyances of dealerships. We’re determined to find the dealership that actually provides their promised level of service.
I've been to about 10 dealerships in the past two weeks and all of them turned me away because of the situation I had. I had a vehicle that had a lot of negative equity on it and Karen Radley Acura was the only dealership to get me at the price that I wanted for my vehicle and mark down the vehicle that they were able to get me into by $7300. Melvin was by far the best salesmen I have ever dealt with. He was completely straight up with me about the vehicle and was not pushy one bit to try and sell it to me. The sales team worked very hard to get me a really good interest rate with sub par credit. I would definitely recommend this dealership to everyone!
So I just came in for my airbag recall replacement. I made an appointment came to my appointment and they told me it would be 45 minutes to replace the airbag and another 45 to wash and vacuum the car. I waited 2.5 hours!! in their dingy waiting room only to have them change my airbag and they did NOT vacuum and wash my car. Sloppy service. Edit: OK on further inspection, they did wash my car or at least give it a rinse and at least one tire has tire shine on it the rest do not...maybe they ran out of tire shine. But my car was not vacuumed which is what I really wanted.
We saw an ad for a trade-in car that was not yet in this dealership's possession, but would be in a couple of days. It was the exact car we wanted, so we phoned immediately and we spoke with Dayz (pronounced Daisy). She was so very helpful and kind, letting us know when the car would be in, so that we could see it as soon as possible. She talked with us even on her days off! We did buy the car. We LOVE the car, and we feel we got a very good price on it. I was pleased there was NO pressure for add-ons. The car was in good condition when we bought it, but after the additional cleaning by Karen Radley staff, it was truly like new! Several of our friends COULD NOT BELIEVE the car was 7 years old! We are very, very happy!