Concentra Urgent Care
Categories: Physiotherapist, Health

4104 Surles Ct Ste 11, Durham, NC 27703-8239, USA
(919) 941-1911


Am Holder

Friday, Nov. 17, 2017

At first I thought they were generally okay. Had a good experience with the first PA I saw. She was very attentive and took the time even though she was the only provider there. Went back for followup with a different provider and she was rude to me from the get go, she audaciously told me to keep my appointments even though I had called to reschedule earlier before I even got in the room. The rest was downhill from there. Was told the wait would be 2 hours. Offered to wait to get a specific procedure done. After 2.5 hours the procedure I came in for was not done. The reason? She didn't want to spend workers compensation money on my WC concern. I really should give a 1 but the first provider was good. If you go here either be patient or be prepared to have to look somewhere else. It was a mixed bag experience wise and unnecessarily stressful. The nurses were good. I wish I could say the same for all the providers. Train your staff on beside manner. Certain providers were outright rude, spent all of 5 minutes with me after the 2 hour wait. Suggestion: if you can't treat people well til the end of the day, don't see them. Or consider having the facility staffed with more then one provider at all times. That might cut down your wait times and provider and patient stress levels. A stressed provider and patient is not a good situation. If you have to go back to this facility ask for a doctor.

Sasha Brown

Monday, Dec. 18, 2017

I walked in on time with an appointment for 10, filled out some papers and didn’t have any contact for an hour and a half. I finally got back to the office and no one came in for another half an hour. The doctor was nice and I got the prescriptions and shot that I needed. When trying to pay and leave the staff was incredibly rude. Not only did they ignore me but we’re fighting with each other. Very uncomfortable. To get one shot I was in the facility for 3 and 1/2 hours. Seemed ma excessive for having had an appointment I was on time for. Couldn’t leave fast enough.

najee basheer

Monday, Jan. 8, 2018

The people are very helpful and very accommodating. I have a special issue and they did all they could to help me it is greatly appreciated thank you Concentra

Karen Brown

Wednesday, Dec. 27, 2017

Thought urgent care was clean. Not crowded staff was friendly and very attentive wait time was short. Very thorough with paperwork and follow up with your employer in a timely matter.

Bobby Roberts

Monday, Dec. 18, 2017

All in all a very respectable doctor office. Although more doctors for the night shift would be greatly appreciated. Being that Dr. CJ was the only one on duty when I went.

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