No Stress, No Bait and Switch No Pressure The more I researched, the more I narrowed down what I was looking for. I found cars in other states but they were sold out from under me since I was from out of state. I decided to try CarMax and I discovered they they would ship a car in to me for no charge in some instances. I thoroughly researched what they had and located a car to have shipped in. When it arrived Mike B. said take your time. It turned out that there was an issue with the seats and I decided it wasn't for me. Mike B. said no problem see if there is another one somewhere. I found another one that was shipped in for no cost. It had everything I wanted, looked great and I thought it was a fair price. There were some cosmetic things that Mike B. had taken care of right away. I never felt any pressure to buy. Mike B encouraged me to ship more cars in if I wanted. He seemed to be more interested in meeting my needs than in selling me on the car and its features. I would do it again.
I just bought a car from CarMax and my experience was awesome! First, they have a vast inventory and identifying the car we wanted was fun using their website. Once we narrowed our choices to one vehicle, our choice was located at Fort Lauderdale but it was transferred to Jacksonville within a few days at no cost or commitment from us. Upon arrival, we road tested the car and made our final decision. The process was very straight forward and there was no pressure from CarMax staff. Our salesperson was very knowledgeable and accommodating throughout the entire process. I highly recommend CarMax for a used car purchase!
I loved my experience!! Jeff at the Atlantic Blvd location in JAX was great, he answered ever question I had and was patient enough for me to drive my temp care home and have my sister bring me back out the same night. As i drove my new-to-me car home, I noticed an issue and called Jeff, he told me to bring it back in the morning and they would fix it free of charge (30-day policy) and I was given a nice loaner until my car was ready. My next car will come from Car Max too!
I am not fond of car shopping but my expierence with CarMax was a good one. My husband and I knew what type of car we wanted but not sure which model. We were able to test drive several with no pressure at all. We ended up ordering a car from another state to be shipped in. We love our car. I would purchase a car through them again.
No negotiation, period. take it or leave it attitude is not welcoming. Easy financing thou.